Get More Out of Your Survata Data by Utilizing our Newest Feature

The past year at Survata we have been working hard to make your data do more for you. We are proud to announce our newest feature that supports this mission– Reports. Reports allow you to create a personalized view of the most relevant and interesting information from your study to allow you to more easily share and understand key findings.

What are Reports?

Our Reports function is a collection of individual reports you can create. An individual report consists of relevant information that you find while exploring your data through filters, comparisons and crosstabs. Within a report you can make edits not allowed in your charts to get you closer to your end goal.

How to create a report?

Getting started with Reports is simple. Whether you are the survey owner or a collaborator you can create a report by selecting “+” and “Create new report”. Once you do this you will be prompted to name your report. The next time you want to add a chart or crosstab to your report select the “+” and the name of the report you would like to add it to.

To view your reports, simply navigate there through the side navigation. This will allow you a clean view of the information you saved to your report.

What type of customization can I make to a report?

Reports were designed so that we can help you get your data closer to your end goal. To help with this we allow you to edit the chart or crosstab title, include error bars, display your data as a horizontal bar charts and include information about the filters applied.

How do I share a report?

When you create a report as a survey owner, you can select the survey collaborators who you would like to be able to see your report. When you share a report they will not be able to edit it but only view it. You are also able to download your report as a single png file or all of your charts and crosstabs as individual images.

What is coming?

We look forward to adding additional features to Reports to help our client more easily view, share and customize your findings from your reports. Stay tuned for more updates.

And as always we love developing ways to help make our clients lives easier and we would love to hear your feedback, feel free to contact us at product@survata.com at any time to get in touch.

New Dashboard Features: Demographic Data Breakdown, Error Bars & more

Over the past few months here at Survata we have been releasing new features to better support our clients to make the most out of every study ran and gain true insights. We are excited about a number of the features you will start to see in the coming months including advanced variables, and custom reporting.

Get a quick look at your demographic data

Sometimes you need the most basic breakdown of you respondents to best understand and analyze your study. To get a quick look at the breakdown of gender, age and location simply navigate to demographic data in your charts dropdown.

Demographic data

Use error bars to feel more confident in your results

You can now modify your charts to include error bars. Error bars add value by displaying the margin of error to help give you a better idea of how your results compare to the larger population. To take advantage of this new feature, when viewing a chart, select the top right corner – show error bars.

errorbars

Get more out of your ad effectiveness studies

Clients running ad effectiveness studies can now log in and see their results compared by control and exposed. This allows you to get quicker insight into the pulse of your study without having to take any additional steps. We are continuing to bring product enhancements to our ad effectiveness studies through automated statistical analysis and layering of data sources. To learn more about bringing this type of study to your company take a look at our free eGuide – What is Ad Effectiveness and How Does It Help Your Business?

ControlExposed

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Survata Launches Customer Research Technology For Surveying Online and Offline Customers

Survata Customer Research

As covered by leading media outlets like Venture Beat, Survata has released a new solution to study offline and online customers. For additional insights, we have also partnered with Safegraph, a location data analytics platform to track in-store visits. Survata’s clients in eCommerce and with brick and mortar locations will be able to benefit from additional insights from their customers to complement their Ad Research and Market Research studies. Read the full release below:

Survata Launches Customer Research Technology For Surveying Online and Offline Customers
Company also partners with geospatial data firm SafeGraph

SAN FRANCISCO – September 2017 – Survata, the leading tech-driven media and research company, today launched Survata Customer Research, a new technology solution that allows brands to conduct customer research by finding and surveying online or offline customers on the Survata Publisher Network without interrupting a brand’s experience.

Conducting research by interviewing customers has long been a staple for brands to collect data for improving experiences, but traditional methods often introduce negative effects for brands. Site intercepts, pop ups that appear on a brand’s site, can decrease conversions by adding experience roadblocks and have trouble capturing visitors that bounce. Another common option, email surveys, often introduce response biases and are known to have low take-rates that can drive list atrophy.

However, Survata Customer Research has four distinct applications that avoid these issues by conducting interviews anonymously without personal identifiable information (PII) on the Survata Publisher Network while also providing more accurate results. The applications include:

Site-Visitor Retargeting By Specific Online Action:
Survata Customer Research enables brands to survey site visitors with zero interruption to the customer experience. Survata creates audience pools by tagging visitors based off an online action (cart abandonment, ad viewing, filled-out form, etc.), then “retargets” them with a survey when they reappear on Survata’s Publisher Network. At a time when brands are very sensitive to providing superior experiences, this approach allows them to get data on the issues important to them directly from visitors without adding any friction. Additional customer-research opportunities are also possible by accessing Survata’s integrations with data management platforms (DMPs).

Surveying Customer Lists Without Email:
Survata Customer Research enables brands to survey customers anonymously from their existing CRM list, without having to send email blasts. Brands supply a hashed email list, which is matched to online profiles, and then Survata finds the matched profiles in its Publisher Network to serve them the interview. This application allows brands to avoid large-scale email outreach that often lead to unsubscribes and have notoriously low and inaccurate response rates.

Analyzing Offline Behavior With In-Store Retargeting:
Brands aren’t limited to their online experiences to collect fast, accurate customer data. If a brand is working with an in-store analytics partner, Survata Customer Research integrates to get location-based insights from foot traffic. Ready-made for understanding offline behavior and customer-service performance, customers visit a business’s physical location, then Survata finds and serves them a mobile survey across the Publisher Network.

Survata also has signed a partnership with recently launched SafeGraph, the source of truth for human movement data, to enable survey targeting for offline customers.

“Industries like retail are looking for better understandings of their offline customer behavior, though often lack the quality and scale of data required,” said Auren Hoffman, founder and CEO of SafeGraph. “By combining our human movement data with Survata’s targeted surveys, retailers and other businesses can get the insights they need to adapt more effectively and efficiently.”

Offline Customer Research Post-Purchase:
Survata Customer Research integrates directly into purchase data allowing brands to find and survey confirmed customers. When a brand’s customers complete offline purchases linked to a loyalty program or other linked profile, Survata can match this information to conduct analysis on satisfaction, returns, loyalty cards and/or future spending habits.

Already proven in betas by a major international media organization and one of the world’s largest travel websites, the new Survata Customer Research Solution suite adds to Survata’s growing list of application suites. With applications for ad effectiveness, segment validation, ad testing and segment creation, the company recently introduced its Ad Research solution, which enables marketers and agencies to test, measure and alter advertising initiatives in real-time. Survata also has seen tremendous growth in its signature Market Research Solution solution, which includes applications for brand tracking, industry tracking, spending forecasting and behavior monitoring.

ABOUT SURVATA
Survata is a fast-growing technology company that provides brand intelligence to the world’s leading brands and agencies. Clients use Survata’s platform to talk to consumers after every touchpoint, from ad impressions and site visits to purchases and offline behavior. Survata integrates with the leading Data Management Platforms to enable powerful ad research, customer research and market research. The company is headquartered in San Francisco and backed by leading Silicon Valley venture capital investors, including YCombinator, SoftTech VC, PivotNorth Capital, IDG Ventures and Bloomberg Beta. Learn more at www.survata.com.

To learn more about our Customer Research solution, please contact us.

Announcing Our New Charts

At Survata we are constantly working to improve our product offerings, through new partners, enhancing current features and building new features to better adapt to industry trends and our clients’ needs. We are excited to announce our most recent enhancement of our current reporting, redesigned charts.

New and old chart

The next time you log into your survey dashboard or run a new study you will see our brand new charts which have been redesigned to look more modern and are packed with new functionality. You will now be able to do more than you have before.

Take an analytical approach to your free response data
View your free response results in a bar chart to better understand how your respondents answered your question. We display the 20 most frequently used words in your results to help you gain a better understanding of the sentiment of your respondents.

Wordcloud data
To use this yourself, from the options menu on a free response question, select “View as bar chart”.

Customize your view
There are a number of reasons you may like to see your data as a horizontal bar chart, they are often easier to read, they allow you to view more answer options for the same question and are better for displaying long labels.

flip axis
To view your own data in this way, click the options menu and select “Flip axis”.


View your charts in full-screen

At times you may want to take advantage of your screen width to get a better look at your chart. This is why we added an option for you to be able to view your chart at full-screen width. Full-screen width is particularly helpful when you have a more than 6 answer options or are viewing chart comparisons.

fullwidth chart
To use this feature select “Toggle full width” from the option menu.

These are just a few of the things you’ll notice as you navigate your new dashboard with constant improvements to come. We would love to hear your thought, feel free to reach us at product@survata.com to provide your feedback or additional request.

Survata achieves Privacy Shield Certification

Privacy Shield

Survata is committed to protecting the privacy and security of our respondent data, which is why we welcomed the adoption of the new EU-U.S. Privacy Shield framework providing another mechanism for the transfer of personal data from the European Economic Area (EEA) to the US.

We applied to be certified under Privacy Shield and are happy to announce that we have now received certification.

We will work hard to maintain our Privacy Shield compliance and look forward to the success of the program. To learn more about our policy, please visit our privacy page.