Survata Launches Customer Research Technology For Surveying Online and Offline Customers

Survata Customer Research

As covered by leading media outlets like Venture Beat, Survata has released a new solution to study offline and online customers. For additional insights, we have also partnered with Safegraph, a location data analytics platform to track in-store visits. Survata’s clients in eCommerce and with brick and mortar locations will be able to benefit from additional insights from their customers to complement their Ad Research and Market Research studies. Read the full release below:

Survata Launches Customer Research Technology For Surveying Online and Offline Customers
Company also partners with geospatial data firm SafeGraph

SAN FRANCISCO – September 2017 – Survata, the leading tech-driven media and research company, today launched Survata Customer Research, a new technology solution that allows brands to conduct customer research by finding and surveying online or offline customers on the Survata Publisher Network without interrupting a brand’s experience.

Conducting research by interviewing customers has long been a staple for brands to collect data for improving experiences, but traditional methods often introduce negative effects for brands. Site intercepts, pop ups that appear on a brand’s site, can decrease conversions by adding experience roadblocks and have trouble capturing visitors that bounce. Another common option, email surveys, often introduce response biases and are known to have low take-rates that can drive list atrophy.
However, Survata Customer Research has four distinct applications that avoid these issues by conducting interviews anonymously without personal identifiable information (PII) on the Survata Publisher Network while also providing more accurate results. The applications include:

Site-Visitor Retargeting By Specific Online Action:
Survata Customer Research enables brands to survey site visitors with zero interruption to the customer experience. Survata creates audience pools by tagging visitors based off an online action (cart abandonment, ad viewing, filled-out form, etc.), then “retargets” them with a survey when they reappear on Survata’s Publisher Network. At a time when brands are very sensitive to providing superior experiences, this approach allows them to get data on the issues important to them directly from visitors without adding any friction. Additional customer-research opportunities are also possible by accessing Survata’s integrations with data management platforms (DMPs).

Surveying Customer Lists Without Email:
Survata Customer Research enables brands to survey customers anonymously from their existing CRM list, without having to send email blasts. Brands supply a hashed email list, which is matched to online profiles, and then Survata finds the matched profiles in its Publisher Network to serve them the interview. This application allows brands to avoid large-scale email outreach that often lead to unsubscribes and have notoriously low and inaccurate response rates.

Analyzing Offline Behavior With In-Store Retargeting:
Brands aren’t limited to their online experiences to collect fast, accurate customer data. If a brand is working with an in-store analytics partner, Survata Customer Research integrates to get location-based insights from foot traffic. Ready-made for understanding offline behavior and customer-service performance, customers visit a business’s physical location, then Survata finds and serves them a mobile survey across the Publisher Network.

Survata also has signed a partnership with recently launched SafeGraph, the source of truth for human movement data, to enable survey targeting for offline customers.

“Industries like retail are looking for better understandings of their offline customer behavior, though often lack the quality and scale of data required,” said Auren Hoffman, founder and CEO of SafeGraph. “By combining our human movement data with Survata’s targeted surveys, retailers and other businesses can get the insights they need to adapt more effectively and efficiently.”

Offline Customer Research Post-Purchase:
Survata Customer Research integrates directly into purchase data allowing brands to find and survey confirmed customers. When a brand’s customers complete offline purchases linked to a loyalty program or other linked profile, Survata can match this information to conduct analysis on satisfaction, returns, loyalty cards and/or future spending habits.

Already proven in betas by a major international media organization and one of the world’s largest travel websites, the new Survata Customer Research Solution suite adds to Survata’s growing list of application suites. With applications for ad effectiveness, segment validation, ad testing and segment creation, the company recently introduced its Ad Research solution, which enables marketers and agencies to test, measure and alter advertising initiatives in real-time. Survata also has seen tremendous growth in its signature Market Research Solution solution, which includes applications for brand tracking, industry tracking, spending forecasting and behavior monitoring.

ABOUT SURVATA
Survata is a fast-growing technology company that provides brand intelligence to the world’s leading brands and agencies. Clients use Survata’s platform to talk to consumers after every touchpoint, from ad impressions and site visits to purchases and offline behavior. Survata integrates with the leading Data Management Platforms to enable powerful ad research, customer research and market research. The company is headquartered in San Francisco and backed by leading Silicon Valley venture capital investors, including YCombinator, SoftTech VC, PivotNorth Capital, IDG Ventures and Bloomberg Beta. Learn more at www.survata.com.

To learn more about our Customer Research solution, please contact us.

Announcing Our New Charts

At Survata we are constantly working to improve our product offerings, through new partners, enhancing current features and building new features to better adapt to industry trends and our clients’ needs. We are excited to announce our most recent enhancement of our current reporting, redesigned charts.

New and old chart

The next time you log into your survey dashboard or run a new study you will see our brand new charts which have been redesigned to look more modern and are packed with new functionality. You will now be able to do more than you have before.

Take an analytical approach to your free response data
View your free response results in a bar chart to better understand how your respondents answered your question. We display the 20 most frequently used words in your results to help you gain a better understanding of the sentiment of your respondents.

Wordcloud data
To use this yourself, from the options menu on a free response question, select “View as bar chart”.

Customize your view
There are a number of reasons you may like to see your data as a horizontal bar chart, they are often easier to read, they allow you to view more answer options for the same question and are better for displaying long labels.

flip axis
To view your own data in this way, click the options menu and select “Flip axis”.


View your charts in full-screen

At times you may want to take advantage of your screen width to get a better look at your chart. This is why we added an option for you to be able to view your chart at full-screen width. Full-screen width is particularly helpful when you have a more than 6 answer options or are viewing chart comparisons.

fullwidth chart
To use this feature select “Toggle full width” from the option menu.

These are just a few of the things you’ll notice as you navigate your new dashboard with constant improvements to come. We would love to hear your thought, feel free to reach us at product@survata.com to provide your feedback or additional request.

Survata Presents at ARF Audience Measurement 2017

Survata and Lotame

After being selected as a Winning Paper by the Advertising Research Foundation, we were invited to speak at their Audience Measurement conference last week in New York. We shared a new technology to improve online advertising research: Segment Validation. We believe that advertisers should validate the advertising audience segments used in programmatic ad buys. Otherwise, how do you know if the segment really has what it claims to have? Here’s Mark Thompson, CEO of the New York Times, referring to this issue, “When we say someone is a member of the audience is a female fashionista aged 20-30, what’s the probability that that’s actually true?”

Not all audience segments are created equal. A segment’s usefulness is a balance between the size of the segment, and how much of the segment actually matches the desired characteristic (the technical term for this is Precision vs Recall). Buying unvalidated audience segments is like buying TV ads before Nielsen ratings, or bonds before bond ratings. Programmatic advertising is still the wild west.

We are not the only ones thinking about this. Here’s an anonymous ad tech exec, who’s anonymity most likely stems from the fact that he’s fully aware that his company is delivering shoddy data. “A lot of the data that informs programmatic media buying is unreliable and conflicting. So what brands are spending their money for isn’t necessarily the thing they think they are spending their money for.”

As an example, suppose you want to advertise to moms. There are multiple “Moms” segments from different vendors, and other segments like “New Moms” and “Moms with 2-year-olds.” Which of these segments should you choose in the ad buy? You can’t really know until you’ve validated them. Segments boost signal to varying degrees.

Due to the partnerships and technical integrations between Survata and all of the major DMPs, validating audience segments is straightforward. Even better, the data is automatically pushed back into your DMP, where look-alike algorithms can expand the size of your target audience segment.

Survata is driving the next generation of ad research. In addition to Segment Validation, we also offer Segment Creation based on targeted psychographic profiles. We also conduct ad effectiveness studies in real time, allowing for optimization of ad spend allocation daily instead of just post-campaign reporting.

Our ARF presentation on validating programmatic audiences can be found in the slideshow below.

MediaPost, MarTech Advisor Highlight Survata DMP Partnerships as Key to Programmatic

Survata and Lotame

Media reports over the last year have underscored why it’s still the “Wild West” in programmatic, but Survata continues to pioneer new ways to bring clarity to programmatic ad effectiveness, segment validation, segment creation and audience profiling. And, now the media has taken notice.

On Friday, both MediaPost and MarTech Advisor spotlighted Survata’s partnerships with major data management platforms (DMPs), including Lotame, Salesforce Krux, Adobe and Oracle BlueKai. These reports followed recent coverage in AdWeek and MarTech Today.

Why the growing interest? Because Survata’s DMP integrations deliver results by measuring what works and doesn’t work in programmatic. As brands increase programmatic spend, digital ad costs continue to rise, and competition for consumers’ online attention span intensifies, reaching the right audience and getting better ROI have never been more important.

Learn how you can choose the right audience segments to target, create your own audience segments to target, and evaluate and optimize campaigns in progress.

Our Newest Partner: Lotame

Survata and Lotame

Survata is proud to announce our newest partnership with the leading independent data management platform (DMP), Lotame. This offers clients a seamless way to conduct custom research and activate against exact audiences.

“Appending behavioral and attitudinal data, in real-time, to self-reported data for instant insights into consumers’ engagements with a brand is the future of market research,” said Jennifer Hirt-Marchand, Partner of Research at midwest advertising agency Marcus Thomas. “Technological advancements are causing changes in consumer behavior, which is radically changing the way we collect and mine for audience insights. You used to have to choose between quality, speed and cost. With this partnership, we can conduct research faster with a common metric that brands understand to help them be more agile, more efficient — smarter.”

Survata can interview consumers who are in an advertiser’s segments, which lets marketers validate that third-party segments reflect what they intended to purchase. Survata’s publisher network has the requisite scale and Lotame has more than eight billion data points in these segments to enable this validation, creating a universal metric for the industry.

This server-to-server integration also allows for the seamless and objective tracking and measurement of survey responses, which can then be combined with other first-, second- and third-party data segments via the Lotame DMP. Marketers, agencies and publishers will be able to conduct segment validation and audience profiling as well as custom segment creation. Behavioral data can also be made available on survey respondents.

While most ad effectiveness campaigns must be set up prior to the launch, this partnership will enable users to measure for ad effectiveness at any time during a campaign, offering additional flexibility and insights into campaign performance.

“Our exclusive partnership on Segment Validation with Lotame is exciting for many reasons,” said Chris Kelly, Survata CEO. “This integration creates an industry standard for validating segments, so advertisers truly reach the audience they want to reach. Beyond that, brands, agencies and media companies can now easily access Survata’s other applications, such as ad effectiveness, via Lotame. We’re thrilled to enable marketers to save time and expand their capabilities with Lotame’s help.”

Using research to demonstrate they have the target audiences an advertiser wants, publishers will be able to respond confidently to requests for proposals (RFPs) and charge premium for their highly qualified inventory. Agencies will be able to target brands’ key audiences even more effectively by offering seamless, planning, execution, and measurement, removing the need for offline to online translation normally required when targeting consumers based on attitudes.

“Lotame is dedicated to empowering our clients to effectively complete as much of their advertising execution as possible within our single platform,” said Laura Lewellyn, Senior Director of Market Innovation at Lotame. “By partnering with Survata to launch a new ratings currency, we’re leading the charge for substantiated research segments. Clients can easily add more first-party research data to their data library and put it to action for their marketing plans, in essence extending DMP functionality to become a research and planning tool.”

Survata achieves Privacy Shield Certification

Privacy Shield

Survata is committed to protecting the privacy and security of our respondent data, which is why we welcomed the adoption of the new EU-U.S. Privacy Shield framework providing another mechanism for the transfer of personal data from the European Economic Area (EEA) to the US.

We applied to be certified under Privacy Shield and are happy to announce that we have now received certification.

We will work hard to maintain our Privacy Shield compliance and look forward to the success of the program. To learn more about our policy, please visit our privacy page.

Survata Presents “The Next Generation of Ad Effectiveness”

Media Insights Conference

Join Survata at the Media Insights & Engagement Conference 2017 on January 31st for an exclusive presentation on The New Generation of Ad Effectiveness. The event will take place at 5:30 PM at The Ritz-Carlton in Fort Lauderdale, FL.

Our CEO Chris Kelly, will explore new ways marketers can conduct ad effectiveness studies using a new “publisher network” methodology. This can be utilized to increase response rate and representativeness while decreasing user experience interruptions. See a full description below:

Media Insights teams have previously been limited to panels, in-banner surveys, and on-site intercepts to measure ad effectiveness. Yet all these have well-established shortcomings. Fortunately, a new “publisher network” methodology can be utilized to increase response rate and representativeness while decreasing user experience interruptions. Also, most major media companies utilize a Data Management Platform (DMP), but ad effectiveness is run outside of the DMP. That is now fixed: Survata will explain how they integrate with major DMPs to expand ad effectiveness capabilities while simplifying execution.

We will also be an exhibitor so find us January 31st until February 2nd in the main Expo hall. To learn more about our ad effectiveness, visit our Retargeted Surveys product page.

See Survata at the Quirk’s Event in Orange County

Quirks Event

Survata is proud to return to the Quirk’s Event this time in Irvine, CA. See our CEO Chris Kelly give an exclusive presentation on the power of Retargeted Surveys and how organizations can still collect insights while protecting the consumer journey.

The presentation will happen Wednesday, March 1st, 2017 at 3:15 PM. We will also be in the main Expo Hall in booth 711 – come and say hi!

See below for the full description of our Quirk’s presentation:

Retargeted Surveys: Collecting Insights While Protecting Customer Experience

Using annoying pop-ups or mass e-mails that end up in the spam folder? There is a more efficient way to survey your customers online without impeding their digital experience.

Retargeted Surveys is the approach of tagging your customers (whether from a site visit, CRM integration or DMP integration) then surveying them later across the Web. This means you no longer need to roadblock your customers with site intercept surveys or hit their inbox with requests for feedback. This leads to a more representative slice of your audience while respecting the customer experience. Plus, whatever you already know about the customer can be used to target the specific questions they see.

Survata will explore how researchers leverage this technology to study their customers. Hear the benefit to brands, e-commerce sites, media companies and more.

The Quirk’s Event will be held February 28-March 1, 2017.

Powering Effective PR Campaigns with Survata

It’s not uncommon for our clients to be interested in sharing the fascinating insights they’ve received from their Survata projects with their customers and clients. Many of the results we provide are used to create marketing and PR material. Recently, our partner Bloomreach used Survata data to power, as PR Director Sam Moore said, “The most successful PR campaign in our history, reaching every major American market.”

Bloomreach wanted to create a piece of high-quality, original content to share at an industry conference, with a dual goal of starting conversations with prospects and generating media coverage. They launched a Survata study asking consumers how they searched for products online, and discovered that nearly half began on Amazon. From their results, Bloomreach created their ‘State of Amazon and Web Personalization Study,’ and immediately set off a barrage of press coverage unseen by anyone in their company in the past.

From Bloomreach’s Survata data, they generated 2 national TV broadcasts including The Today Show, 98 regional news broadcasts, and multiple mentions on CBS MoneyWatch Radio. They received coverage from outlets such as The Wall Street Journal, Internet Retailer, Venturebeat, CNBC, Forbes, Time, and more. Also, they were able to generate over 200,000 social media mentions in the first week of their PR launch alone. They have even redesigned their homepage to highlight findings from their Survata data.

Bloomreach redesigned homepage - Survata

The business results of their PR campaign are similarly impressive. They have generated a measurable increase in new customers and inbound from quality customer prospects. The coverage also allowed them to launch the most successful webinar they had even launched and created a major industry call to provide updates and further research results in the future.

“If any organization is looking for a company that provides the quality of the big boys with the commitment of a startup,” Moore says, “then the Survata team is your only choice.”

We’re always excited to see Survata data used effectively by our clients, both as proprietary research, as well as for use in marketing and PR campaigns. If you are looking to leverage top-notch market research in your campaigns, get in touch now!

Build Your Own Consumer Confidence Index

We recently shared a new functionality of Survata with subscibers to our newsletter: trackers. We’ve seen a great response from our clients, who have used them to track brand satisfaction, measure changes in consumer preferences, and even create consumer confidence indexes.

If your work is affected by broad, macro trends, keeping an eye on consumer confidence is critical. Instead of simply analyzing consumer confidence findings released by universities or the government, our clients have been able to affordably create their own and gain a proprietary view of the economy.

Best of all, you can base your consumer confidence index on whatever you define as an economic driver. For example, you could track:

  • whether consumers buy their coffee at a coffee shop or make it at home
  • whether consumers perceive gas prices to be rising or falling
  • whether full-time employees expect a raise in the next 6 months
  • whether contract workers expect more or less work in the coming quarter

If you have an idea for creating a consumer confidence index, go ahead and get started!